Support
Tell us what's happening and we'll reply to the address you give us. Sight is a small team — you are writing to the people who build it, not to a queue.
Write to us
Anything at all: something is broken, something is confusing, something is wrong about what Sight said happened at your door. You do not need to be signed in, and you do not need an account. This is also where anyone, customer or not, can report misuse of Sight.
Things you can fix yourself, faster
You can't sign in. Your Sight account is separate from your Ring account: it is the email address and password you chose when you created it, in the Sight app or on the Sight page Ring opened when you linked. If you still cannot get in, write to us above and include the address on your account.
Your cameras aren't showing up. Linking starts in Ring, not in Sight: in the Ring app you open the Ring Appstore, choose Sight and the cameras it may read, and Ring then opens a Sight page where you sign in to finish. Sight never sees your Ring password. Sight is not yet publicly listed in the Ring Appstore, so you may not be able to find it there yet. If you linked and the app still says no camera is connected, tell us and we will look into it.
You want your data out. In the app: Settings → Account & data → Export your story. It gives you your timeline as JSON. It does not contain the picture files themselves — it lists them. Only a home's owner can export it; anyone else can ask us at privacy@getsight.app.
You want it all gone. In the app: Settings → Account & data → Delete account deletes your account, and any home only you own. If you own a home, Delete all my data on the same screen deletes that home's data for everyone in it, and your account stays. Both are immediate and neither can be undone. What deletion does and does not reach is set out on the privacy page — including the parts we cannot honestly claim it covers.
You want to turn off face recognition. In the app: Settings → Account & data → Turn off face recognition. It appears while face recognition is on, and only the home's owner can use it. It deletes every face signature Sight holds, asks Pulses to delete its copy, and your account stays. The privacy page explains exactly what that covers.
What Sight is not
Worth saying plainly, because it is the thing most likely to matter at the wrong moment: Sight is not a security service and not an emergency service. It reads cameras you already have and writes down what it saw. Nobody at Sight is watching a screen, and nothing in Sight calls anyone on your behalf. In an emergency, call your local emergency number.
Sight also depends on Ring for the cameras themselves. If Ring is down, or a camera is offline, or a clip never arrives, Sight has nothing to read and will tell you so rather than pretend the day was quiet.
What to expect
We read everything. We aim to reply within two business days, and we will tell you if something is going to take longer. If we cannot fix what you asked about, we will say that too rather than leave you waiting.
Prefer email? For privacy and data-rights requests, write to privacy@getsight.app.